Terms of Use
Last updated: 2026-07-10
1.1 Acceptance of These Terms
These Terms of Use (“Terms”) govern access to and use of the website located at www.countagen.com (the “Site”), operated by Countagen AB, a Swedish limited liability company (Aktiebolag), organisation number 559291-9681, with its registered address at Nobels väg 16, 171 65 Solna, Sweden (“Countagen,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.
1.2 About the Site
The Site describes Countagen's LockSeq platform and related services for on-target and off-target genomic confirmation in cell and gene therapy development, and allows visitors to request information, request a quote, or contact Countagen. The Site is informational and does not itself deliver laboratory services; any paid engagement for LockSeq services is governed separately by the LockSeq Master Service Terms (Section 4 of this package) and a specific order or quote accepted in writing.
1.3 Eligibility and Permitted Use
The Site is intended for business and professional use by organisations and individuals operating in the life sciences, biotechnology, pharmaceutical, and academic research sectors. You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Site in any way that violates applicable law or regulation;
- Attempt to gain unauthorised access to the Site, its servers, or any connected systems (including via HubSpot, our website and CRM platform);
- Scrape, harvest, or automatically extract data from the Site without prior written consent;
- Introduce viruses, malware, or other harmful code;
- Misrepresent your identity or affiliation when submitting a form.
1.4 No Clinical, Diagnostic, or Regulatory-Submission Use of Site Content
Content on the Site — including performance data, comparison tables, and descriptions of LockSeq's sensitivity, dropout rate, or accuracy — is provided for general informational purposes about Countagen's research-use service offering. It is not intended, and must not be relied upon, as a substitute for a customer's own validation, quality assurance, or regulatory strategy. LockSeq services are for research use; Countagen does not provide medical advice, diagnosis, or treatment, and the Site is not intended for patients or the general public.
1.5 Intellectual Property
Unless otherwise indicated, all content on the Site — including text, graphics, logos, the LockSeq name and mark, and underlying technology descriptions — is owned by or licensed to Countagen and protected by Swedish and international copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any licence to use Countagen's trademarks, patents (including the LockSeq patent families described on the Site), or other intellectual property without prior written permission.
1.6 Quotes, Orders, and Service Requests
Submitting a contact form, quote request, or sample-related enquiry through the Site is not an order and does not create a binding contract. A binding engagement for LockSeq services is formed only when Countagen and the customer execute a written order, quote acceptance, or purchase order incorporating the LockSeq Master Service Terms.
1.7 User Submissions
Information you submit through Site forms (e.g., name, email, company, project details) is processed in accordance with our Privacy Policy (Section 2 of this package). Do not submit confidential, proprietary, or patient-identifiable information through general contact or quote-request forms; confidential project details should be exchanged only under an executed non-disclosure agreement or the LockSeq Master Service Terms.
1.8 Third-Party Links
The Site may link to third-party websites (e.g., Scientist.com, publications, partner sites) that Countagen does not control. Countagen is not responsible for the content, accuracy, or privacy practices of third-party sites.
1.9 Disclaimer of Warranties
The Site and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by applicable law.
1.10 Limitation of Liability
To the fullest extent permitted by applicable law, Countagen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of, or inability to use, the Site. Nothing in these Terms limits liability that cannot be limited under mandatory Swedish or EU law.
1.11 Governing Law and Jurisdiction
These Terms are governed by the laws of Sweden, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the Swedish courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance, unless mandatory consumer-protection rules require otherwise.
1.12 Changes to These Terms
Countagen may update these Terms from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.
1.13 Contact
Questions about these Terms: info@countagen.com · Countagen AB, Nobels väg 16, 171 65 Solna, Sweden.